It's possible to cancel your order or change the size, color,
etc., but it will depend on the status and availability of stock. Please
contact our customer service team at customerservice.man@chapeauvalencia.com as soon as possible
and we'll see if we can assist you. If the order has already been shipped, we
won't be able to make changes and all shipping, return, and customs charges
will apply.

 

Lingerie and/or swimwear, and discounted items cannot be returned
or exchanged, due to transport restrictions or the nature of the items.

It's possible to cancel your order or change the size, color,
etc., but it will depend on the status and availability of stock. Please
contact our customer service team at customerservice.man@chapeauvalencia.com as soon as possible
and we'll see if we can assist you. If the order has already been shipped, we
won't be able to make changes and all shipping, return, and customs charges
will apply.

Chapeau is an official distributor of all the brands it offers,
and all the products on this website as well as in our stores are 100%
authentic.
Our products are brand new and come from some of the best luxury and emerging
brands worldwide, selected by our team of experts.
We ship items in the packaging provided by the brand. Authenticity cards and
protective bags are always included if supplied by the brand.

Orders are packaged and processed daily, except for Spanish
holidays.
Any orders placed on Friday after 16:00 CET will begin processing the following
Monday.
Chapeau will contact you with a tracking email if the item you selected is out
of stock, and a full refund will be issued.

Please send us an email to customerservice.man@chapeauvalencia.com, and we will investigate it
for you. Provide your order number and photos of the item. Items that have been
damaged as a result of normal wear and tear, accident, or misuse will not be
considered defective.

Unfortunately, it's not possible to change the address once the
order has been placed. Please send us an email to customerservice.man@chapeauvalencia.com as soon as possible if
you believe you've made an error with your shipping address.

If you refuse a Chapeau order, you will be responsible for the
shipping costs, any import fees, and the cost of returning it to Chapeau. This
amount will be deducted from the refund to be issued.

Unfortunately, it's not possible due to system incompatibility.
In-store credit can only be used at our physical stores.

Items purchased online can be returned in-store, Monday to Friday from 10:15 to 14:15 (Madrid time) so that our ecommerce team can handle all
requests. The refund process may take between 7 and 10 days.